How We Can Help
Whether you're a participant, parent, or educator, we're committed to responding promptly and helping you
get the most from Crenova.
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Account & Login Issues — Password resets, login problems, account recovery,
or profile changes. We typically respond within 24 hours.
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Competition Questions — Submission deadlines, category selection, competition
themes, rules clarification, and results inquiries.
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Safety Concerns — Report inappropriate content, bullying, or any safety
issues. We take all reports seriously and act swiftly.
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Account Deletion — Email us with the subject "Account Deletion Request" and
we will permanently delete your account within 30 days.
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🤝
Partnerships & Collaborations — Schools, educators, and organizations
interested in working with Crenova can reach out for partnership opportunities.
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Feedback & Suggestions — We love hearing from our community. Share your ideas
for new competition categories, features, or improvements.
Response Time
We aim to respond to all emails within 24–48 hours during weekdays. Safety-related reports
are prioritized and reviewed promptly.
For urgent safety concerns or content violations, please include "URGENT" in the subject
line of your email.
Grievance Redressal
In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer
for addressing any complaints regarding data or content can be contacted at:
Email: support@crenova.co.in
We will acknowledge your complaint within 24 hours and resolve it within 15 days from the date of receipt.
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